Shipping & Returns

1. SHIPPING

We ship worldwide from Spain and do our best to ensure your order arrives safely and efficiently.

Please ensure that all shipping information provided at checkout is accurate. Cireretta is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.

Risk Transfer: Once your order has been delivered to the address provided, responsibility and risk for the products pass to you.

Note: This Shipping & Returns policy applies only to purchases made through our website. Purchases made at pop-up stores or other retailers follow the terms provided at the point of sale.

2. STANDARD SHIPPING RATES

The standard shipping rates are the following ones: 

  • Spain: Free
  • Europe: €30.00
  • North America: €40.00
  • South America: €80.00
  • Asia: €70.00
  • Oceania: €80.00
  • Africa: €80.00

Orders over €1000 qualify for free shipping worldwide.

3. PROCESSING TIMES 

Orders are typically processed and shipped within 1–3 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email with tracking details.

4. ESTIMATED DELIVERY TIMES 

We ship all orders using express shipping with next business day delivery. While we aim to ensure prompt delivery, delivery times are estimates and may vary due to customs clearance, carrier delays, severe weather, or other circumstances beyond our reasonable control.

5. INTERNATIONAL ORDERS & CUSTOMS 

All international orders are shipped from Spain. Customers are responsible for any customs duties, import taxes, or fees required by their country’s regulations. These charges are not included in the shipping fee and may be collected upon delivery.

6. TRACKING YOUR ORDER

Once your order is on its way, you will receive an email with a tracking number and link so you can follow your delivery status.

7. RETURNS & RIGHT OF WITHDRAWAL

You have the right to return your order within 14 calendar days of receiving it, in accordance with EU consumer regulations. This includes pre-orders and small-batch handmade items.

To initiate a return, please email us at ciaobaby@cireretta.com with your order number and a brief reason for the return. We’ll guide you through the process.

8. RETURN CONDITIONS

Returns must be requested within 14 days of receiving your order. To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unwashed, and unused

  • In their original condition, with no signs of use, damage, or alteration

  • Returned in their original packaging, with all tags and accessories included

Items that do not meet these conditions will not be accepted and no refund will be issued.

9. REFUNDS

You may choose between:

  • Refund to your original payment method (shipping costs may be deducted where allowed by law)

  • Store credit

Refunds are processed only after the returned item has been received and inspected at our facilities. If the return does not meet the above conditions, the refund will be denied.

10. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case Cireretta will provide a pre-paid return label. We recommend using a tracked shipping service.

11. EXCHANGES

Exchanges are possible subject to product availability. As each design is produced in a single cut, exchanges can be made for a different item from the catalogue, subject to stock availability.

If no suitable alternative is available, store credit will be offered.

To protect the integrity of our exchange policy, please note: any item showing signs of use, wear, washing, or alteration will be automatically excluded from the right to exchange. Cireretta reserves the right to refuse an exchange if the returned item does not meet the return conditions, without any obligation to accept the item or issue any compensation.

12. DEFECTIVE OR INCORRECT ITEMS 

If you receive a defective or incorrect item, please contact us immediately at ciaobaby@cireretta.com.

Workflow:

  1. Report the issue within 14 days of delivery (or anytime within the 2-year legal guarantee period).

  2. Provide photos and a detailed description of the defect or error.

  3. Cireretta will evaluate the case within 7 business days.

  4. If the defect is confirmed, we will provide a pre-paid return label.

  5. After inspection, we will offer:

    • Repair (if possible)

    • Replacement (if available)

    • Refund (if repair/replacement is impossible)

Exclusions:

  • Handmade variations in color, texture, or finish

  • Damage caused by improper care or misuse

  • Normal wear and tear on delicate fabrics such as silk

Please follow the product care instructions provided with each item to maintain its quality and ensure warranty coverage.

13. QUALITY CONTROL & DISPATCH DOCUMENTATION

Before every order is dispatched, Cireretta conducts a quality inspection and photographs each item. This documentation is retained as proof of condition at the time of shipment.

In the event of a dispute regarding the condition of a received item, this photographic record will serve as the reference for evaluation.

14. PRODUCT CARE

Please follow the care instructions provided with each item to maintain its quality:

  • Dry clean only

  • Spot clean gently with cold water if needed, do not rub or wring

  • Steam or cool iron on the reverse side of the fabric only

  • Do not tumble dry, bleach, or machine wash

Improper care may result in damage not covered under our quality guarantee.

15. IMPORTANT NOTE

Due to the handmade nature of our products, slight variations in color, texture, or finish are normal and are not considered defects.

Need Help?

For any questions regarding shipping or returns, please contact us at:
ciaobaby@cireretta.com

 

Last Update 15/04/2026