FAQs
1. ORDERS
1.1 Can I modify or cancel my order?
If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us at ciaobaby@cireretta.com as soon as possible. Once your order has been processed or shipped, it can no longer be modified or cancelled.
1.2 What payment methods do you accept?
We accept the payment methods available at checkout. Payment is captured at the time of purchase, including for pre-orders.
1.3 Where can I find the invoice for my order?
Your invoice will be included in your order confirmation email. If you need another copy, please email us at ciaobaby@cireretta.com.
2. SHIPPING
2.1 Where do you ship to and how much does it cost?
We ship worldwide from Spain.
Standard shipping rates:
- Spain: Free
- Europe: €30.00
- North America: €40.00
- South America: €80.00
- Asia: €70.00
- Oceania: €80.00
- Africa: €80.00
Enjoy free worldwide shipping on orders over €1,000.
2.2 How long does delivery take?
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once shipped, all orders are sent via express shipping. Delivery times are estimates and may vary due to customs clearance, carrier delays, severe weather or other circumstances beyond our reasonable control.
2.3 How long will it take to ship a pre-order item?
Payment for pre-orders is captured at the time of purchase. Pre-order items ship within the timeframe indicated on the product page. Once your order is dispatched, you'll receive a shipping confirmation email with tracking details.
2.4 Can I track my order?
Yes. Once your order has shipped, you'll receive a confirmation email with a tracking number and link to follow your delivery.
2.5 Are there additional charges like customs duties or taxes?
Yes. International orders may be subject to customs duties, import taxes or other local fees depending on your country's regulations. These charges are not included in the shipping cost and are the customer's responsibility.
2.6 I entered the wrong shipping address — what can I do?
Please email ciaobaby@cireretta.com immediately. If your order hasn't been processed yet, we'll do our best to update your shipping details. Cireretta cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
3. RETURNS & EXCHANGES
3.1 What is your return policy?
You have the right to return your order within 14 calendar days of receiving it, in accordance with EU consumer regulations. Items must be unworn, unwashed, unused, in their original condition, and returned with all original packaging, tags and accessories.
3.2 How do I return an item?
To initiate a return, email ciaobaby@cireretta.com with your order number and a brief reason for the return. We'll guide you through the next steps.
3.3 Do I need to pay for the return?
Return shipping costs are the customer's responsibility unless the item is defective or incorrect. In those cases, Cireretta will provide a prepaid return label.
3.4 When will I receive my refund?
Once your returned item has been received and inspected, you may choose either a refund to your original payment method or store credit. Refunds are processed only after the returned item has passed inspection.
3.5 Can I exchange my order?
Yes. Exchanges are available subject to stock availability. As each design is produced in a single cut, exchanges can be made for a different item from our catalogue. If no suitable alternative is available, store credit will be offered.
Items showing signs of wear, washing, use or alteration cannot be exchanged.
3.6 What if I receive a defective or incorrect item?
Please contact ciaobaby@cireretta.com as soon as possible with photos and a description of the issue.
If the defect is confirmed, we'll provide a prepaid return label and offer, where applicable:
- A repair (if feasible)
- A replacement (subject to availability)
- A refund if repair or replacement is not possible
4. PRODUCTS
4.1 How do I know which size to choose?
Our garments are designed to fit comfortably according to the sizing information provided on each product page. If you're unsure which size is right for you, feel free to contact us at ciaobaby@cireretta.com.
4.2 What fabrics do you use?
We work with carefully selected premium fabrics. Product pages include detailed information about each garment's fabric composition and care instructions.
4.3 Where are your pieces produced?
All Cireretta pieces are handmade in small batches. Due to their artisanal nature, slight variations in colour, texture or finish are part of the uniqueness of each garment and are not considered defects.
4.4 How should I care for my garments?
To preserve the quality of your garment, we recommend:
- Dry clean only.
- Spot clean gently with cold water if needed. Do not rub or wring.
- Steam or use a cool iron on the reverse side only.
- Do not machine wash, bleach or tumble dry.
Improper care may result in damage that is not covered by our quality guarantee.
5. OTHER
5.1 Can I purchase a gift card?
Digital gift cards will be available soon. Subscribe to our newsletter to be the first to know when they launch.
5.2 Is Cireretta a sustainable brand?
We create handmade pieces in small batches, working closely with local production and prioritising thoughtful craftsmanship, quality materials and timeless design.
5.3 Can I contact you by phone?
At the moment, we handle customer enquiries exclusively via email. Contact us at ciaobaby@cireretta.com, and we'll get back to you as soon as possible.
5.4 Where can I follow Cireretta?
Follow us on Instagram @cireretta for new arrivals, editorials, collaborations and behind-the-scenes moments. You can also subscribe to our newsletter for exclusive updates and early access to upcoming collections.
5.5 Do you collaborate with creators or stylists?
Yes. We love collaborating with creators, stylists and other creative professionals. Please email ciaobaby@cireretta.com with your proposal and portfolio.
Last Updated: 15/04/2026